Starting therapy comes with a lot of questions—and that’s completely normal. Below are answers to the most common questions about counseling, what to expect, and how to get started at The Well House Group in Southlake, TX.
You don’t have to be in crisis to benefit from therapy. Many people start when they notice patterns like ongoing stress, burnout, relationship challenges, or feeling stuck in the same thoughts or behaviors.
If you’re dealing with things like anxiety, depression, communication struggles, or feeling overwhelmed, therapy can help you better understand what’s going on and give you tools to move forward.
If your concerns are more relationship-focused, you can learn more about our Couples Counseling services. For teens or young adults, we also offer specialized support through our Teen Counseling and Young Adult Counseling services.
Finding the right therapist is an important part of the process. It’s not just about credentials—it’s about feeling comfortable, understood, and supported.
You don’t have to figure this out on your own. Based on what you’re going through, we can help match you with a counselor who fits your needs. For example, if you’re navigating relationship challenges, you may want to explore our Couples Counseling services. If you’re looking for support for a teen or young adult, we can guide you to the right specialist.
Check out our free resource, How to Find the Right Counselor for You
The length of therapy depends on your goals and what you’re working through. Some people come for a short period to address a specific issue, while others choose to stay longer for deeper work and ongoing support.
A good starting point is committing to a 6-8 sessions so you and your counselor can assess what’s most helpful. From there, you can decide together what pace and duration feel right for you.
It’s completely normal to feel unsure or even anxious about starting therapy. Many people feel this way, especially if it’s their first time or if they’re not sure what to expect.
You don’t need to have everything figured out before you begin. Your counselor will help guide the process at a pace that feels manageable, and you can take time to get comfortable.
If you’re unsure about starting, you can reach out through our Contact page and we can talk through what this might look like for you.
The Well House Group is a collaborative counseling practice in Southlake, Texas. Our team of licensed counselors work together to support individuals, couples, teens, and families. The collaborative model ensures you have access to multiple specialties and perspectives so each family member can find the best fit. Every counselor working with you has the same information. This means that you save time and energy meeting your goals. You can even schedule appointments simultaneously to save time and streamline communication.
You can conveniently book online anytime through our secure client portal. Simply select your counselor, appointment type, and time. We’ll send your intake forms and confirmation by email.
Before your first session, you’ll receive two emails – one to confirm your appointment and another with a link to complete paperwork online. This saves time in your session.
When you get to the office, take a seat in the waiting room. Your counselor will come to meet you. The purpose of the first session is for you to get to know your counselor and for her to learn about you and your goals for counseling. Feel free to share whatever flows and is on your mind! The relationship is the most important factor in counseling, and all you need to do is show up and share openly. Counseling sessions typically last for 50 minutes and at the end of your session, the counselor will discuss your counseling plan and schedule your next appointment.
Yes. We offer both in-person sessions at our Southlake office and virtual sessions for clients across Texas.
Some people prefer meeting in person, especially when starting therapy or working through more relational concerns. Others choose virtual sessions for flexibility and convenience. Both options allow for meaningful, consistent work with your counselor.
Read more about Telehealth therapy options in Texas.
If you’re not sure which option is best for you, we can talk through your preferences and help you decide what will feel most comfortable and sustainable. You can reach out through our Contact page to get started.
The cost of therapy can vary depending on the type of service and the counselor you’re working with. We’re happy to walk you through current rates and help you understand your options.
If you have questions about pricing or want help finding a good fit based on your needs, you can reach out to our team through our Contact page and we’ll guide you through the next steps.
Yes!
We work with several insurance providers and can help you understand your coverage and benefits before getting started.
Because insurance plans vary, the best way to get accurate information is to contact us directly. You can reach out through our Contact page, and we’ll help you verify your benefits and explain what to expect.
You can still use your insurance benefits if you have out-of-network coverage. We’ll provide a Superbill (a detailed receipt with billing codes and license numbers) that you can submit to your insurance company for possible reimbursement. Many PPO plans reimburse 30–80% for out-of-network therapy sessions.
Read our free guide to help with using your out-of-network benefits for therapy.
Paying privately allows you greater privacy, flexibility, and control over your treatment without insurance limitations or required diagnoses. Many of our clients prefer this option for confidentiality and individualized care.
Contact your insurance provider and ask:
Do I have mental health benefits?
What’s my deductible, copay, or coinsurance?
What’s the reimbursement rate for an out-of-network provider for the CPT Codes 90837?
Is preauthorization required?
Our Intake Coordinator team can help you navigate this process.
Monday – Friday : 8:00am – 8:00pm
Saturday: 12:00pm – 3:00pm
We are located in Southlake, off Silicon Drive near the Dragon Stadium. Pull into the office complex, drive back until the dead-end, and then turn right. We are the last office building on your right.
532 Silicon Dr, Suite 102
You will enter the exterior doors directly into the waiting room. Your counselor will meet you there at your scheduled appointment time.
If you’re not sure where to start, you don’t have to figure it out on your own. We can help you find a counselor who fits what you’re looking for and what you’re going through.