Frequently Asked Questions

What is a Collaborative Practice?

A collaborative practice is a unique concept in wellness care. Our counselors work together to help individuals, couples, and families. The collaborative model provides access to counselors with unique specialties and perspectives so each family member can find the best fit. And because you can schedule appointments simultaneously, it streamlines the time and communication necessary to help you achieve your wellness goals.

How do I schedule an appointment?

If you are scheduling for yourself, you can request an appointment by clicking the link below or texting or calling 817-609-4080.

If you want to learn more about collaborative counseling for you, your teen, or other family members, our intake specialist can help you get started.

Do you take insurance?

The Well House is a self-pay practice. As an out-of-network provider, the Well House does not directly bill or accept insurance for treatment. As a self-pay client, you will enjoy greater privacy and control in our work together. However, we have found that many insurance companies will cover our services as an out-of-network provider. If you have a PPO, we can provide a “super bill” that you could submit to your insurance company for possible reimbursement. A super bill is a detailed record of payment with special codes for what kind of service was provided along with our license numbers. We recommend calling your insurance to find out what reimbursement will look like for an out-of-network provider.

The Well House has partnered with Reimbursify to simplify the reimbursement process. Reimbursify is a third party service that simplifies insurance benefits for out of network providers. The Well House Group cannot guarantee coverage and reimbursement.

Click here  to verify benefits.

Click here to submit a claim through Reimbursify.

What can I expect during my first appointment?

After scheduling your first appointment, you will receive two emails. One email will confirm your appointment and the second will contain a link to the client portal where you will create an account and complete intake paperwork. No need to print and bring anything in to the office. Your information will be stored securely online. Doing this prior to your first appointment will free up more time to discuss your concerns and goals.

When you arrive to the building, you may wait in the waiting room until your counselor comes to greet you. During the first session, your counselor will briefly review the intake forms and collect payment for the session. After this you and your counselor will begin to get to know each other. She will gather more information about your background, and you will have the opportunity to discuss the current issue(s) or challenge(s) you are facing, and learn more about the counseling process going forward.  Feel free to share whatever flows and is on your mind! The relationship is the most important factor in counseling, and all you need to do is show up and share openly.

Counseling sessions typically last for 50 minutes and will be scheduled according to your needs and counselor’s availability.

Where are you located?

We are located in Southlake at the intersection of White Chapel and Continental Blvd, just north-east of the roundabout. Our offices are located inside a white 2 story office building. If you are arriving for your first appointment, you will enter in the main doors located in the center of the building. Once inside, follow the hallway towards the back of the building. On your left, you will find a second set of doors that open up to a waiting area; your counselor will meet you there.

What are your office hours?

The Well House is open 9:30-7:30 Monday-Friday. Each counselor offers morning, daytime, as well as evening appointments. Click here to schedule a session:

Still have more questions?

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