Frequently Asked Questions

What is a Collaborative Practice?

The Well House Group is a collaborative counseling practice in Southlake, Texas. Our team of licensed counselors work together to support individuals, couples, teens, and families. The collaborative model ensures you have access to multiple specialties and perspectives so each family member can find the best fit. Every counselor working with you has the same information. This means that you save time and energy meeting your goals. You can even schedule appointments simultaneously to save time and streamline communication.

Scheduling and First Appointments

Q: How do I schedule an appointment?

A: You can conveniently book online anytime through our secure client portal. Simply select your counselor, appointment type, and time. We’ll send your intake forms and confirmation by email. Book Now

Q: What can I expect during my first appointment?

Before your first session, you’ll receive two emails – one to confirm your appointment and another with a link to complete paperwork online. This saves time in your session.

When you get to the office, take a seat in the waiting room. Your counselor will come to meet you. The purpose of the first session is for you to get to know your counselor and for her to learn about you and your goals for counseling. Feel free to share whatever flows and is on your mind! The relationship is the most important factor in counseling, and all you need to do is show up and share openly. Counseling sessions typically last for 50 minutes and at the end of your session, the counselor will discuss your counseling plan and schedule your next appointment.

Insurance and Payment Options

Q: Do you take insurance?

A: Yes! Some of our counselors accept Aetna, Blue Cross Blue Shield (BCBS), and Cigna. Coverage and copays vary by plan, and not all counselors are in-network with every provider. We’ll verify your benefits before your first appointment so there are no surprises.

Q: What if my counselor isn’t in-network?

A: You can still use your insurance benefits if you have out-of-network coverage. We’ll provide a Superbill (a detailed receipt with billing codes and license numbers) that you can submit to your insurance company for possible reimbursement. Many PPO plans reimburse 30–80% for out-of-network therapy sessions.

Q: What are the benefits of self-pay sessions?

A: Paying privately allows you greater privacy, flexibility, and control over your treatment without insurance limitations or required diagnoses. Many of our clients prefer this option for confidentiality and individualized care.

Q: How do I know if my insurance plan will cover therapy?

A: Contact your insurance provider and ask:

  • Do I have mental health benefits?

  • What’s my deductible, copay, or coinsurance?

  • What’s the reimbursement rate for an out-of-network provider for the CPT Codes 90837?

  • Is preauthorization required?

Our Intake Coordinator team can help you navigate this process.

Office Information

Where are you located?

We are located in Southlake, off Silicon Drive near the Dragon Stadium. Pull into the office complex, drive back until the dead-end, and then turn right. We are the last office building on your right.

532 Silicon Dr, Suite 102

You will enter the exterior doors directly into the waiting room. Your counselor will meet you there at your scheduled appointment time.

Q: What are your office hours?

We offer appointments by reservation only. Each counselor maintains their own schedule with morning, daytime, and evening availability to fit your needs.

Service Area

Q: Do you serve clients outside of Southlake, Texas

A: Yes! In addition to in-person sessions, we offer telehealth counseling for clients throughout the DFW area, including Grapevine, Colleyville, Keller, Bedford, and beyond.